Privacy Policy

1. Introduction

This Privacy Policy explains how Findem.online ("we", "our", or "us") collects, uses, shares, and protects your personal data when you use our platform, including our website, services, and tools.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Findem.online is registered in the United Kingdom and operates globally. This policy applies to users accessing our services from any location.

3. Who This Policy Applies To

This Privacy Policy applies to all users of Findem.online, including creators and brands. Users must be over the age of 18.

4. Information We Collect

We collect the following information: - Name and email address - Profile picture and social media handles - Account type (Creator or Brand) - Location - Profile bio and follower count (via third-party APIs) - User-submitted content such as briefs and posts.

5. How We Use Your Information

We use the data we collect to: - Provide and personalise our services - Display your profile and content to other users - Authenticate and verify accounts - Send essential notifications and marketing emails - Analyse usage with tools like Google Analytics - Prevent fraud and ensure platform safety.

6. Legal Basis for Processing

We process your data under one or more of the following legal bases: - Your consent - Contractual necessity - Legitimate interest - Compliance with legal obligations.

7. Third-Party Services

We use third-party providers including: - Stripe (for payments) - Google Analytics (for analytics) - Meta Pixel (for marketing insights) - Google/YouTube, TikTok, Instagram, and Meta APIs (for authentication, account linking, and profile verification) - Email services (for transactional and marketing emails) - Development contractors (who may access data under confidentiality obligations).

8. Social Platform Data & Data Sharing

Data obtained through third-party platform integrations, including Google/YouTube, TikTok, and Instagram APIs, is used solely to provide functionality requested by the user, including account authentication, profile linking, displaying public creator information, and platform features related to creator and brand discovery.

When users connect Google or YouTube accounts, Findem.online may access limited account information such as public profile information, YouTube channel information, and subscriber counts, strictly for the functionality described within the platform.

This data is not sold to third parties and is not used for advertising purposes without user consent.

Google user data and other third-party platform data may be stored securely for as long as required to provide the requested platform functionality. Users may disconnect linked accounts or request deletion of their data at any time.

Data may be shared only with trusted infrastructure and service providers required to operate the platform securely, including cloud hosting, database, analytics, authentication, payment processing, and transactional email providers, and only where necessary to provide the requested services.

9. Data Protection & Security

Findem.online implements reasonable administrative, technical, and organisational safeguards designed to protect user data against unauthorised access, disclosure, alteration, or destruction.

Sensitive data transmitted between users and the platform is encrypted using HTTPS/TLS. Access to user data is restricted to authorised personnel and trusted service providers who require access to operate and maintain the platform.

We regularly review our systems, integrations, and security practices to help protect user information and maintain platform security.

10. International Data Transfers

Your data may be processed and accessed outside the United Kingdom, including by trusted service providers and development contractors supporting the operation of Findem.online.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards and security measures are in place in accordance with applicable data protection laws, including the UK GDPR.

11. Data Retention

We retain personal data as long as your account is active or as needed to provide our services. Users may request deletion at any time, and we will delete all personal data unless we are required to retain it for legal reasons.

12. Your Rights

You have the right to: - Access, correct, or delete your personal data - Object to or restrict processing - Withdraw consent at any time - File a complaint with the UK’s Information Commissioner’s Office (ICO).

13. Cookies

We use cookies to enhance user experience, track usage patterns, and provide personalised content. Users may control cookie settings via their browser.

14. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of any material changes.

15. Contact Us

If you have questions or concerns about this policy, contact us at: privacy@findem.online